Privacy policy

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At Cowapyo.com, your privacy is of utmost importance to us. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your personal data. We are committed to protecting and respecting your privacy in accordance with applicable laws and regulations.

What Data We Collect

We may collect and process the following types of personal data:

Contact information: such as your name, email address, phone number, and mailing address when you fill out forms or communicate with us.
Usage data: including information about how you interact with our website, such as pages visited, time spent, access times, and browser type.
Cookies and tracking data: see the Cookies section below for details.
Communication data: any messages, requests, or inquiries you submit to us through our contact forms, email, or other channels.

How We Use Data

The personal data we collect is used for the following purposes:

To provide, operate, and maintain our website and services effectively.
To respond to your inquiries, requests, and customer service needs.
To improve our website’s performance, content, and user experience.
To send you important information regarding updates, changes, or notices related to our services (only where you have given consent or if required by law).
To comply with legal requirements and enforce our terms and policies.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and personalize content.

Essential cookies: These are necessary for the website to function properly and cannot be disabled.
Performance cookies: These help us understand how visitors use our site so we can improve it.
Functional cookies: These enable enhanced functionality and personalization.

You can control or disable cookies through your browser settings; however, this may affect the functionality of certain parts of the website.

Third-Party Links

Our website may contain links to third-party websites, such as our official Social/X page at https://x.com/VisitSofia. We do not control these external sites, and their privacy practices may differ from ours. We encourage you to read their privacy policies when visiting them.

Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Using secure servers and encryption technologies.
Restricting access to personal data to authorized personnel only.
Regularly reviewing our data collection, storage, and processing practices.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

User Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

Right to access: You may request a copy of the personal data we hold about you.
Right to rectification: You may request corrections to inaccurate or incomplete data.
Right to erasure: You may ask us to delete your personal data in certain circumstances.
Right to restrict processing: You may request limitations on how we use your data.
Right to data portability: You may request your data in a structured, commonly used format.
Right to object: You may object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

Email: help@cowapyo.com
Phone: +359 2 987 6000
Address: Knyaz Aleksandar Dondukov Blvd 1, 1000 Sofia, Bulgaria

We will respond promptly to your requests and do our best to address any concerns you may have.